Term and Conditions

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Room Booking

- Ensure that your telephone number and email address is entered correctly and is contactable. In the event that we are not able to contact you via the telephone number or the email address provided in your reservation form, your status will be cancelled without prior notice.
- Once your reservation has been confirmed, we will issue you with a Confirmation Email within 24 hours that contains your Booking Confirmation Number. You are required to bring this Booking Confirmation Number or our Confirmation Email at the time of your arrival.


Terms of Reservations

- All rates are quoted in Malaysia Ringgit and is subject to 10% service charge and 6% government tax.
- Hotel official check-in time is 2:00 p.m. and check-out time is 12:00 p.m. Any early arrival before 2:00 p.m. will only be subject to availability unless prior arrangements are made with guaranteed payment for the additional one night's stay.
- Settlement of bills: Bills must be settled on presentation either by payment in cash or valid credit cards. Cheques are not accepted.
- All confirmed reservations must be guaranteed with cash or credit card. Non guaranteed reservations will be released automatically after 6:00 p.m. on the day of arrival.
- All room cancellations for guaranteed bookings must be advised 24 hours prior to the date of arrival, or a one night's "no show" charge will be levied.
- Minors under 21 years, male or female, are not allowed to stay at this hotel without being accompanied by their parents or guardian.


Dining Reservations

- All rates are quoted in Malaysia Ringgit and is subject to 10% service charge and 6% government tax.
- Hotel official check-in time is 2:00 p.m. and check-out time is 12:00 p.m. Any early arrival before 2:00 p.m. will only be subject to availability unless prior arrangements are made with guaranteed payment for the additional one night's stay.
- Settlement of bills: Bills must be settled on presentation either by payment in cash or valid credit cards. Cheques are not accepted.
- All confirmed reservations must be guaranteed with cash or credit card. Non guaranteed reservations will be released automatically after 6:00 p.m. on the day of arrival.
- All room cancellations for guaranteed bookings must be advised 24 hours prior to the date of arrival, or a one night's "no show" charge will be levied.
- Minors under 21 years, male or female, are not allowed to stay at this hotel without being accompanied by their parents or guardian.


Meeting/Banquet Enquiries

- All enquiries will be attended to within 24 working hours upon receipt of your enquiry, between Monday - Friday from 9:00 a.m. - 6:00 p.m.
- Any interruption to the website/Internet facilities may result in a delay or non-delivery of your enquiry. If you do not receive a reply within 24 hours, please resend your enquiry.
- Please select your choice of package (if applicable) and indicate any dietary needs or special requests as required in your enquiry. These requests are subject to further discussion.