FAQ

Frequently Asked Questions

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FAQ for

General

  • What is check in/check out time?
    Check In : 2pm / Check Out : 12pm
  • Do you allow smoking on property or in the rooms?
    Yes, base on dedicated floor assigned
  • Do you have high-speed wired and/or wireless Internet access available?
    Yes, accessible in guest room / Hotel building for in house guest only.
  • Do you have a pool?
    Yes, pool located at level 12 + Kids pool
  • Do you have an elevator/lift?
    Yes, 2 elevator with accessible card to guest floor
  • Can I request for late check out?
    Yes, subject to late charges and availability
  • Do you have onsite parking or valet service? How much is parking? Is it included in my room rate?
    Yes, parking available. FOC for in house guest. Valet TBA
  • FAQ for

    Reservation

  • Should I print out my booking reservation?
    Yes, or you may also use soft copy, reservation no, guest name upon arrival
  • Is my ID/passport required at check in?
    Yes, mandatory upon check in
  • I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
    You may refer to actual website booking for a changes. Perhaps, future we encourage guest to book direct from Hotel website
  • What is the minimum age requirement to check in to the room?
    18 years and above
  • What is your cancellation/deposit policy?
    Non Cancellation, Advance Deposit Require by Credit Card or Cash
  • What is the child policy?
    Parental Presentable during guest stay
  • Is your hotel accept foreign currency?
    Yes, base on Hotel rate
  • Should I make my booking reservation early?
    Yes, guest encourage to make early booking as the rate running with dynamic pricing
  • Can I make a booking on last minutes?
    Yes, rate apply according to latest rate publish
  • Can I make a reservation directly through the hotel?
    Yes, guest encourage to make a booking through Hotel website for a direct communication
  • FAQ for

    Rooms

  • Will your rooms allow extra beds or baby cribs? Is there a charge?
    No extra bed are allow . Baby cribs are available and FOC
  • Does the guestroom has private bathroom?
    Yes, bathroom available in each room.
  • Does the hotel has connecting room?
    No, guest can request adjacent and side by side room
  • Is the guestroom comes with internet access?
    Yes
  • Are the room rates include breakfast?
    Yes
  • FAQ for

    Accounting

  • I have questions about my bill. Who do I call?
    Hotel Reservation Department or Finance Department
  • What forms of payment are accepted to pay for my room?
    Credit Card : Visa, Master, Cash
  • FAQ for

    Pets

  • Are pets allowed? Are there restrictions for weight, height or types?
    Not Allow
  • FAQ for

    Nearby Attractions

  • How far is your hotel to the bus station or monorail station?
    KL Central - 15 Kilometer / Pudu Raya - 18 Kilometer